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Harm to those who serve
Effects of direct and vicarious customer-initiated workplace aggression While there is a large body of research on the effects of being a direct target of workplace aggression, there is far less research on the vicarious experience of aggression at work, despite the fact that more people experience workplace aggression vicariously (i.e., observe it or hear about it) than they do directly. In this study, we develop and test a model of the effects of direct and vicarious exposure to aggression that is directed at employees by customers. Structural equation modeling provided support for the proposed...
The speed kills you
The Voice of Nebraska's Meatpacking Workers Over the last decade, important efforts have been made to shed light on the conditions of workers within the meatpacking industry and create momentum for change.1 What makes this report unique is that it focuses on what workers see and experience on a daily basis and their thoughts and ideas about what needs to change. What is apparent from this report is that meatpacking workers care deeply about getting this story out to the public in order to improve safety conditions in the plants. We surveyed 455 workers across Nebraska – one of the country's...

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