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Prevention and management of aggression in health services
This handbook covers a broad range of situations in which health occupational violence can arise. The main focus is to prevent client-initiated violence; however, some measures and tools in this handbook are also suitable for aggression from family members or the general public. This handbook is advisory in nature and will assist employers establish effective workplace prevention programs. It includes policy recommendations and practical methods to help prevent and mitigate the effects of workplace violence. Source : http://www.commerce.wa.gov.au/WorkSafe/PDF/Guides/Aggression_in_health_web.pdf

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