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L'impact du pouvoir d'agir des cadres intermédiaires sur la construction du bien-être au travail d'équipes en centres d'appels
Considérant la ligne hiérarchique composée de la direction, des cadres intermédiaires, des gestionnaires de proximité et enfin des opérateurs, notre objectif est de mettre en relief l'impact du pouvoir d'agir de cadres intermédiaires sur l'émergence de modes de management de proximité salutogènes pour les opérateurs en centres d'appels. Ce pouvoir d'agir peut se définir comme la capacité de ces cadres à réguler les attentes de leur direction pour diriger au mieux leurs subordonnés...
The effects of Crew Resource Management (CRM) training on flight attendants' safety attitudes
INTRODUCTION: A number of well-known incidents and accidents had led the aviation industry to introduce Crew Resource Management (CRM) training designed specifically for flight attendants, and joint (pilot and flight attendant) CRM training as a way to improve teamwork and communication. The development of these new CRM training programs during the 1990s highlighted the growing need for programs to be evaluated using research tools that had been validated for the flight attendant population. METHOD: The FSAQ (Flight Safety Attitudes Questionnaire-Flight Attendants) was designed specifically to...
Preventing construction worker injury incidents through the management of personal stress and organizational stressors
Construction workers (CWs) are positioned at the lowest level of an organization and thus have limited control over their work. For this reason, they are often deprived of their due rewards and training or sometimes are even compelled to focus on production at the expense of their own safety. These organizational stressors not only cause the CWs stress but also impair their safety behaviors. The impairment of safety behaviors is the major cause of CW injury incidents. Hence, to prevent injury incidents and enhance safety behaviors of CWs, the current study aimed to identify the impact of various...
A theoretical model to ascertain determinates of occupational accidents among Ghanaian industrial workers
Thus workplace safety has been a topical issue in the occupational and organizational literature. In recent years, research in occupational accidents and organizational safety management literature has seen a gradual shift in emphasis on human error to comprehensive models that stress the role of both individuals and organizational factors in the workplace. In this study, we used a framework that incorporates both these aspects as determinates of occupational accidents, and therefore provides a link between perceptions of the work environment and individual characteristics. The individual factors...
Risk management and workers' safety behavior control in coal mine
According to the risk management characteristics and the actual needs of safety production in coal mine, we thoroughly analyze the system of risk management method in coal mine and implement it in Geting Coal Mine. The system manages and controls the potential accident risks, hazard sources and human behavior risks. On this basis, the system of workers' safety behavior control technology in coal mine is further studied, the "three disobeying" is classified and managed, the "three disobeying" database and safety countermeasures database are established, and the application...
Manager le travail
Dossier spécial dans Travail & changement , No 333, Septembre / Octobre 2010 - Définir de nouvelles pratiques de management - Recentrer l'encadrement sur ses activités de régulation - Connaître le travail pour mieux le manager Source : http://www.anact.fr/portal/pls/portal/docs/1/4644376.PDF

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