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Relationships between organizational workplace characteristics and perceived workplace strain in call-centers in France
Background Our objective was to study the associations between organizational workplace characteristics (OC) reported by call-center (CC) managers and workplace stressors reported by call-handlers. Methods The managers of 107 CCs were interviewed by their occupational physicians using a questionnaire designed to specifically explore OC in the CCs. Four thousand two call-handlers from these CCs completed a self-report questionnaire including the Karasek and Siegrist work stressor questionnaires and two specific items on other workplace stressors. Results Around one-third of the OC examined were...
The impact of job stress due to the lack of organisational support on occupational injury
OBJECTIVES : The aim of this study was to analyse the association between job stress and occupational injuries. METHODS : A prospective cohort study in a sample of 10 667 workers belonging to the insured population of the Mutual Insurance Company in Spain. Job stress was assessed with the Spanish version of the Job Stress Survey. A 1-year follow-up of the workers' clinical records was conducted to determine the incidence of occupational injuries, and the incidence rate per 1000 workers-year was calculated. The associations between the incidence of occupational injuries, job stress and job stress...
Review of workplace innovation and its relation with occupational safety and health
This report provides evidence that high levels of occupational safety and health (OSH) performance (low accident rates and absenteeism, OSH culture) correlate with workplace innovation and human performance. Workplace innovations are strategy induced and participatory adopted changes in an organisation’s practice of managing, organising and deploying human and non-human resources that lead to simultaneously improved organisational performance and improved quality of working life. Source :
Les conditions de travail aujourd'hui : Travail & changement, janvier/février 2012
Organisations remodelées par la mondialisation, accélérations technologiques et impacts des crises financières: les enjeux liés aux conditions de travail sont un élément clef de l’actualité. L’Anact choisit donc d’en questionner les tendances contemporaines à travers un abécédaire, commenté par Pascale Levet, directrice technique et scientifique de l’Anact. Source : Travail & changement, No 341, janvier/février 2012
Well-being at work: innovation and good practice
The EU Well-being at Work project in 2008 sought to encourage comprehensive action promoting the better health, safety and well-being of the workforce simultaneously with the organisation’s productivity and success. A report published by the Finnish Institute of Occupational Health describes the management changes needed to achieve well-being at work and presents a self-evaluation matrix that organisations can use to determine the standard of their performance Source :

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